Represent support hours as shifts, set the headcount needed and use Auto Assign with recorded leave, work patterns, weekly-hour settings and scheduling rules. ElShift plans staffing coverage; it does not replace ticketing, incident response or on-call alerting tools.
Set up the coverage periods
Create named shifts for day, evening, overnight or weekend support, then set how many employees are needed. The same shift templates can be reused when the rota repeats.
Carry rotations and rest into the schedule
Work patterns can represent recurring work and rest days, and may include rotating shift templates. Managers can also configure transition and hour rules relevant to the team.
See where staffing still falls short
If leave or the configured rules leave a support period short, ElShift can show the open coverage instead of presenting an incomplete rota as fully staffed.
Use ElShift alongside support tools
ElShift is for scheduling people. Keep your existing help-desk, incident-management, ticket-routing and on-call systems for handling support requests and incidents.
FAQ
Common questions
Can ElShift schedule a 24/7 IT support team?
Managers can create shifts for the hours that need coverage and set the required headcount. Auto Assign can use the team's recorded work patterns, leave and scheduling rules, but managers remain responsible for reviewing coverage and any open shifts.
Can support employees rotate between day and night shifts?
Work patterns can represent repeating rotations through shift templates. Managers can also set transition rules for particular sequences.
Does ElShift replace Jira Service Management, Zendesk, ServiceNow or an on-call tool?
No. ElShift helps schedule the people covering support. Ticketing, incident response and on-call alerting remain in the tools used to manage that work.
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